Welcome to TEMPUR®
This document sets out the terms and exclusions of the TEMPUR® Guarantee for new TEMPUR® products sold to consumers worldwide (excluding the USA and Canada).
Thank you and congratulations on choosing TEMPUR®. You have joined our growing number of owners worldwide, who enjoy the amazing comfort and pressure-relieving benefits of TEMPUR®. Nothing feels, supports or adapts to your body like our TEMPUR® foam Material.
Our TEMPUR® product care guide includes everything you need to know about caring for and getting the best out of your TEMPUR® product. For product specific information please visit warranty.tempur.com.
TEMPUR® Guarantee
Warranty Registration http://warranty.jshome.co.th/verify-otp
Instructions for Use & Condition https://drive.google.com/file/d/1bfxL2fU3mzUgtCHs6VkOt7T2dMpdThDq/view?usp=sharing
The TEMPUR® Warranty lasts for the period displayed on or inside the packaging of the relevant product or as stated below, starting from the date of purchase (except where the product is an ex-display or demonstration model in which case the warranty starts from the date of manufacture).
The warranty period is generally as set out in the warranty table, but the Manufacturer advises that you should check the warranty terms for the country in which you originally purchased your product as there may be a different warranty period applicable. For this, please visit warranty.tempur.com.
Foam cores
| Product | Product Warranty | What's covered? |
|---|---|---|
| All TEMPUR® mattresses, All TEMPUR® Toppers |
10 years | Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material |
| TEMPUR® Mattresses: TEMPUR® PRO AIR™ TEMPUR PRO® SmartCool™ TEMPUR FORM™ |
10 | Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material. |
| All moulded TEMPUR® Pillows, Cushions, and other TEMPUR® support products for sitting and lying |
3 years | Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material. |
| All TEMPUR® Pillows filled with TEMPUR® Material granulates: - Comfort Pillows - Ombracio Pillow - Long Hug Pillow |
3 years | Material defects due to faulty workmanship or materials. |
TEMPUR® Approved Suppliers
| TEMPUR® APPROVED SUPPLIERS | Product Warranty | What's covered? |
|---|---|---|
| ALL TEMPUR® Bed Bases, Bed Frames & Headboards unless stated otherwise below ALL Bed System Items – remote control units, massage units and bed motors |
1 years | Material defects due to faulty workmanship or materials. |
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TEMPUR® GUARANTEE COLLECTION (excluding USA and Canada)
Click on the headings below to see the documents you wish to view.
- TH-EN TEMPUR® Instructions for Use and Warranty June 2022
- TH-EN BY TEMPUR® Guarantee (October 2020)
- TH-EN BY TEMPUR® Instructions for Use (October 2020)
- TH-EN TEMPUR® MED (October 2020)
TEMPUR® ARC™ BED COLLECTION (excluding USA and Canada)
Click on the headings below to see the documents you wish to view.