Welcome to TEMPUR®
This document sets out the terms and exclusions of the TEMPUR® Guarantee for new TEMPUR® products sold to consumers worldwide (excluding the USA and Canada).
Thank you and congratulations on choosing TEMPUR®. You have joined our growing number of owners worldwide, who enjoy the amazing comfort and pressure-relieving benefits of TEMPUR®. Nothing feels, supports or adapts to your body like our TEMPUR® foam Material.
Our TEMPUR® product care guide includes everything you need to know about caring for and getting the best out of your TEMPUR® product. For product specific information please visit warranty.tempur.com.
TEMPUR® Guarantee
The TEMPUR® Warranty lasts for the period displayed on or inside the packaging of the relevant product or as stated below, starting from the date of purchase (except where the product is an ex-display or demonstration model in which case the warranty starts from the date of manufacture).
The warranty period is generally as set out in the warranty table, but the Manufacturer advises that you should check the warranty terms for the country in which you originally purchased your product as there may be a different warranty period applicable. For this, please visit warranty.tempur.com.
Foam cores
| Product | Product Warranty | What's covered? |
|---|---|---|
| All TEMPUR® mattresses, unless stated otherwise below TEMPUR® toppers for North and Promise bed systems All TEMPUR® Toppers unless stated otherwise below |
10 years | Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material |
| TEMPUR® Original (15, 19, 20, 21, 25, Deluxe 17 (only when velour cover), Deluxe 22, Deluxe 27, Breeze 22, Breeze 27) TEMPUR® Cloud (19,21,25, Breeze 22, Breeze 27) TEMPUR® Sensation (19,21,25, Deluxe 22, Deluxe 27, Breeze 22, Breeze 27 TEMPUR® Topper 7 TEMPUR® Experience Mattress TEMPUR Relaxation Mattress |
15 years limited warranty * (see note below table) | Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material. |
| TEMPUR® Topper 5 TEMPUR® Futon All Seasons™ TEMPUR® Futon Deluxe (7cm) All TEMPUR® Pro Futons unless states otherwise below |
5 years | Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material. |
| TEMPUR® Topper Deluxe 3.5 TEMPUR® Topper 3.5 |
3 years | Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material. |
| TEMPUR® Futon Basic (6cm) TEMPUR® Futon Simple (6cm) |
2 years | Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material. |
| All moulded TEMPUR® Pillows, Cushions, Wedges, and other TEMPUR® support products for sitting and lying |
3 years | Material defects due to faulty workmanship or materials, or changes which cause a visible indentation more than 2cm in the TEMPUR® material. |
| All TEMPUR® Pillows filled with TEMPUR® Material granulates: - Traditional Pillows - Comfort Pillows - Ombracio Pillow - Long Hug Pillow - Down Luxe Pillow - PRIMA Pillow - ONE Hug Pillow - EASE Hug Pillow |
3 years | Material defects due to faulty workmanship or materials. |
| TEMPUR® Bicycle Pad TEMPUR® Sleep Mask |
2 years | Material defects due to faulty workmanship or materials. |
Covers
| Product | Product Warranty | What's covered? |
|---|---|---|
| Covers for ALL products, unless stated otherwise below | 2 years | Material defects due to faulty workmanship or materials. |
| Cover for TEMPUR® Futon Simple | 1 year | Material defects due to faulty workmanship or materials. |
| Down Cover for TEMPUR® Down Luxe Pillow | 3 year | Material defects due to faulty workmanship or materials. |
* Limited Warranty - If you make a valid claim after 5 years from the date of purchase, the Manufacturer will provide you with an equivalent mattress subject to you paying a percentage of the price of the replacement mattress**, see percentage table below: In addition, some countries may offer a 10 year warranty for these products so please check your local TEMPUR® store or website for details.
| Years 0 - 5 – Pay nothing | |
|---|---|
| Year 6 - Pay 10% of the current RRP | Year 11 - Pay 60% of the current RRP |
| Year 7 - Pay 20% of the current RRP | Year 12 - Pay 70% of the current RRP |
| Year 8 - Pay 30% of the current RRP | Year 13 - Pay 80% of the current RRP |
| Year 9 - Pay 40% of the current RRP | Year 14 - Pay 90% of the current RRP |
| Year 10 - Pay 50% of the current RRP | Year 15 - Pay 95% of the current RRP |
** The price of the replacement mattress will be subject to the price published in the Manufacturer’s RRP pricelist in force in the country at the time, when the claim is made.
TEMPUR® Approved Suppliers
| TEMPUR® APPROVED SUPPLIERS | Product Warranty | What's covered? |
|---|---|---|
| ALL TEMPUR® Bed Bases, Bed Frames & Headboards unless stated otherwise below ALL Bed System Items – remote control units, massage units and bed motors |
2 years | Material defects due to faulty workmanship or materials. |
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TEMPUR® GUARANTEE COLLECTION (excluding USA and Canada)
Click on the headings below to see the documents you wish to view.
- TH-EN TEMPUR® Instructions for Use and Warranty June 2022
- TH-EN BY TEMPUR® Guarantee (October 2020)
- TH-EN BY TEMPUR® Instructions for Use (October 2020)
- TH-EN TEMPUR® MED (October 2020)
TEMPUR® ARC™ BED COLLECTION (excluding USA and Canada)
Click on the headings below to see the documents you wish to view.